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Leadership and communication skills training

The success of any organization depends directly on its employees and their leaders. Unfortunately, attention is often not paid to the development of people’s leadership skills, which is why the development of an organization is often hampered by managers at different levels of management. Much remains to be done because of these actions, as well as their omissions. Leaders often go wrong with simple management principles or do not know how to use the leadership techniques in a modern leader’s portfolio.

The work of managers is not easy. We are often unable to share problems or seek advice with others. Experimenting with different management techniques at work can also cost us dearly. After a long time, the relationship needs to be smoothed out. However, everything is possible in leadership training! Here you can discuss your problems and questions with others of your kind. You can also look at and analyze yourself from the sidelines and see in a video how we actually cope and make an impact. Participating in hands-on leadership training helps each leader analyze, improve, and stay in good leadership shape.

Target group

  • Primary and middle managers of larger organizations who want to hone their management skills and increase efficiency
  • Small business leaders who want to hone their leadership skills and increase efficiency
  • Newly appointed managers with little leadership experience
  • Future leaders (who plan to take on (or will be given) the role of leader in the future)
  • Field managers and professionals, who may not have direct subordinates, but whose role is to support managers and must be familiar with modern management techniques


  1. to ensure the awareness of the participants of the role of leader in the organization and to help the leaders to better fulfil their role;
  2. to provide participants with practical knowledge and skills necessary for everyday work to enable the leaders to fill their role even better;
  3. to convey the experience of various organizations of the implementation of modern management techniques;
  4. to create an environment for a discussion and in the course of group work to exchange practical experience.


  • Leaders’ roles
  • Management process, PDCA-cycle (plan-do-check-act cycle) from the perspective of leader. For each topic:
    • We discuss, based on practice, models and principles that ensure the proper performance of the leader; and
    • We also discuss typical errors and ways to avoid them
  • Practical examples/discussions/exercises are used to illustrate each step of the management process
    • PLAN: Obtain and analyze relevant information, “Choose the right way”, set up objective(s)
    • DO: Delegate and provide appropriate resources to fulfil these objectives/tasks
    • CHECK: control and monitor, ensure that these objectives/tasks will be achieved, support subordinates (including encouraging)
    • EVALUATE: evaluate results, give feedback (including recognition) and if appropriate launch process of change
  • Communication techniques used by leaders
    • Communications Model
    • Supervision of subordinates
    • Active listening
    • Using the body language, the visual channel
    • Using the verbal communication, auditive channel
    • Providing feedback
    • Problem and conflict solving, giving negative feedback
    • Using assertive behavior where appropriate, convince subordinates
    • persuasion of the subordinates and the use of assertiveness techniques
  • Reasoning of choices and decisions
  • Conflict resolution

Methodology and Training Principles

Practical discussion and exchange of experiences are an integral part of the training. Practical techniques and the use of tools are reinforced by the knowledge gained through group work, practical exercises and examples.

If participants are ready, we are using video feedback during the development of behavioural skills.

Participation information

This seminar is part of the Leadership Skills Development Program which is aimed to develop skills relevant to each leader.

However, the training can also be ordered as a separate training.


  • over 20 years of experience in training managers and specialists;
  • our trainers have extensive practical experience in quality and production managment;
  • wide range of services and trainings: management systems, LEAN/efficiency and strategy development;
  • modern training centre in Tallinn;
  • we work in English, Estonian and Russian;

Got questions? Interested in this training at another time and place? Contact us!

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